Refund Policy

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

Exchanges and Returns Policy: For exchanges or returns to be considered, your item must maintain its original condition, remain unused, and be in its original packaging.

Exchanges or returns are permissible under the following circumstances:

1. The product is damaged, or you have received the incorrect item.
2. The product’s seal is broken upon delivery.
3. The product has expired before its delivery.
4. No items would be returned or refunded if they are bought in sale period or belongs to gifting category.
5. Any order-related discrepancies must be reported within 48 hours of delivery, along with a complete unboxing video for verification.

If your return meets the criteria, we will arrange for the item to be picked up from the same address.

For exchanges, the replacement product will be delivered to you within 3–5 days after the return pick-up is completed.

Cancellation Policy: We will consider a request for order cancellation only if the product has not yet been shipped.

Refunds: Upon receiving the parcel, kindly record a video while opening it, showing the package label and contents clearly.